After HN, I popped into David Jones to check out their iPad2 covers. Once I again, I was impressed with the time the guy, Matt, took to explain the different cover types and which ones he would recommend and ones he would not. He went on further to explain why some of the covers were not good due to the quality etc. This was way better service than what I would have received at the Apple Store in the same shopping centre (which is always busy that one is hard-pressed to find someone to ask a quick question).
Wow, I was floored..... two praiseworthy customer service experiences within 30 minutes of each other. Thanks HN and David Jones. Not sure if this is an indication of the times - poor retail trade, so staff are working harder to go the extra mile. Keep it up guys!